Waterway Furniture Company

4341 Olde Hwy 17 • Little River, SC 29566
Phone: (843) 399-6111
Store Hours: Monday – Saturday 8:00 AM – 5:00 PM
Family Owned Since 1956

1. Terms of Sale

All purchases made with Waterway Furniture Company are subject to these Terms and Conditions. All merchandise remains the property of Waterway Furniture Company until paid in full.

2. Deposits and Payments

  • Deposits may be required to reserve or order merchandise.
  • Deposits are non-refundable after 48 hours.
  • Special orders require a non-refundable deposit.
  • Full payment may be required prior to delivery or pickup.
Returned Check Policy

Any check returned for insufficient funds will incur a $35 returned check fee. The customer remains responsible for the original amount plus the returned check fee. Future payments may be required in cash or certified funds.

3. Pricing Policy

  • Prices are subject to change without notice.
  • Prices may not include sales tax, delivery charges, or assembly services.
  • All applicable fees will be disclosed prior to order confirmation.
Price Match Guarantee

The item must be an exact match including manufacturer, model number, color, fabric, and configuration from another brick & mortar retail store. Online retailers, marketplaces, liquidation sellers, and auction websites are not eligible for price matching.

Typographical and Pricing Errors

Waterway Furniture Company reserves the right to cancel orders placed for products listed at an incorrect price due to typographical, system, or supplier errors. If payment has already been processed, a full refund will be issued.

4. Special Order Policy

Special order merchandise includes items custom ordered or not regularly stocked. Special orders require a non-refundable deposit ranging from 50% to 100% of the purchase price. Once submitted to the manufacturer, special orders cannot be cancelled, modified, or returned.

5. Delivery Policy

  • Local delivery within a 50-mile radius of our store is free.
  • Deliveries outside this area may incur additional charges.
  • Customers must ensure adequate access including doorways, stairways, and hallways.
  • Waterway Furniture Company is not responsible if furniture does not fit into the home.
Delivery Completion Clause

Customers must inspect merchandise at the time of delivery. By signing the delivery receipt, the customer acknowledges merchandise has been received and inspected. Damages not documented at the time of delivery cannot be claimed later.

7. Customer Measurement Responsibility

Customers are responsible for ensuring furniture will fit through entryways, stairways, hallways, and into the intended room. Waterway Furniture Company is not responsible for delivery failures due to inaccurate measurements.

8. Delivery Refusal and Redelivery Policy

If delivery cannot be completed due to customer absence, refusal without documented damage, or inaccessible delivery locations, Waterway Furniture Company reserves the right to charge redelivery fees.

9. Returns and Exchanges

Returns may be accepted only with management approval. Items must be unused, in original condition, and accompanied by the original receipt. Approved returns may be subject to a $175 restocking fee.

10. Storage Policy

Customers will be notified when merchandise is ready for pickup or delivery. Items should be picked up within 14 days. Storage fees may apply after this period.

11. Abandoned Merchandise Policy

Merchandise not picked up or delivered within twelve (12) months after notification will be considered abandoned and may be resold.

12. Limitation of Liability

Waterway Furniture Company shall not be liable for indirect or consequential damages. Liability is limited to the original purchase price of the merchandise.

13. Governing Law

All transactions are governed by the laws of the State of South Carolina.